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Patient Access Representative I

Department:
Harmon Memorial Hospital
Schedule:
PT
Shift:
Day & Eve
Hours:
20
Contact Information:
Contact: Kelli Rosalez
Telephone: 580-379-5881
Fax: 580-379-5889
Email: [email protected]
Address: 1200 East Pecan, Altus, OK 73521
Job Details:

Job Summary:  Under the direction of the Chief Administrative Officer the Patient Access Representative I position is responsible for all aspects of the registration/admission process.  Job duties include but are not limited to accurately collecting, analyzing and recording the required demographic, insurance/financial and clinical data necessary to schedule, pre-register and register all types of patients to ensure that bills are produced according to regulatory and payer requirements; interacting in a customer-focused manner at points during the registration process to ensure that patients and their representatives' needs are met; accepting and processing payments, scanning and archiving documents and ensuring that patients and or their representatives understand and comply with the revenue cycle process expectations so that their personal liabilities will be resolved through various payment and program options. Educational/Experience/Regulatory Requirements: ·      Ability to organize work, direct and set priorities, and effectively accomplish required duties with minimal or no supervision. ·      High school diploma or equivalent required. ·      One year previous acceptable experience in dealing with the public in a business office setting. ·      Must be able to pass pre-employment testing including but not limited to clerical ability and typing test. ·      Must be able to meet the public in a direct and professional manner. ·      Previous work history that demonstrates steady attendance and punctuality is required. ·      Knowledge of Microsoft Word and Outlook.    Language Skills: ·         Must be able to read & communicate effectively in English.  Bilingual preferred ·         Must be able to communicate firmly what is required of patients in regards to their financial status. ·         Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the institution.