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Account Collections Representative

Patient Accounting
Contact Information:
Contact: Kelli Rosalez
Telephone: 580-379-5881
Fax: 580-379-5889
Email: [email protected]
Address: 1200 East Pecan, Altus, OK 73521
Job Details:

Job Summary: Under the direction of the Customer Service Supervisor and the Director of Patient Financial Services, the Collection Representative position is responsible for the acquisition of funds with accounts in self-pay status. This includes the arrangement and maintenance of Financial Agreements, taking payments over the phone, initializing financial applications, outbound collection calls, working with third party collection agencies and attorneys, setting and meeting collection goals, update insurance information, updating notes on account, and abiding by the HIPPA and FDCPA regulations. Educational/Experience/Regulatory Requirements: Ability to organize work, direct and set priorities and effectively accomplish required duties with minimal or no supervision. High School diploma or equivalent required. One year previous acceptable experience in collections (Medical Collections preferred). Must be able to pass pre-employment testing including but not limited to clerical ability and typing test.  Knowledge of Microsoft Excel and Microsoft Word.  Must be able to meet the public in a direct and professional manner.  Previous work history that demonstrates steady attendance and punctuality is required.  Language Skills:  Must be able to read & communicate effectively in English.  Must be able to communicate firmly what is required of patients in regards to their financial status.  Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the institution.